An Idea for CSPs: Reduce Churn by Getting Closer to Business Customers
One of the most discussed topics among mobile telecom professionals is how to reduce churn and increase ARPU. Steady trends of sinking revenues from voice services and the lack of next generation killer app make those discussions even more important for service providers success. Different opinions are shared like new product development, quality of network, services, customer care, etc. Some strategies are based on price competition and constant improvement of operations efficiency, others rely on new but still uninvented data services and products.
MobiECO SF Available at iPhone App Store
Today MobiECO Sales Force for iPhone passed Apple’s review and can be downloaded from App Store for free. Thus we make another step further to offer the value of MobiECO Sales Force service on diverse mobile business platforms. Now sales professionals who are real fans of iPhone can update their account and opportunity records while performing a simple regular call with a customer, partner or prospect, all on the go, all hands-free.
MobiECO Sales Force processes all customer voice communication data and stores the relevant information under the corresponding account or opportunity records thus no customer communication data is lost and no lead remains untracked. By rerouting the call originated from iPhone, MobiECO Sales Force works with the existing corporate communications infrastructure to ensure sales teams spend more time communicating with customers and less in updating CRM records.
MobiECO SF @ Interop NY
The leading global business technology event – Interop New York is just a few weeks ahead. It’s going to take place at Jacob Javits Convention Center between November 16th and 20th.
Bianor’s going to be part of the Technology Expo presenting the latest version of its MobiECO Sales Force. The solution, developed on the LISA 2009 Top Product Winner – MobiSDP mobile platform, integrates mobile and fix corporate communications with enterprise CRM systems.
The product ensures that sales people spend their time talking to customers instead of updating CRM records. MobiECO Sales Force processes all customer voice communication data and stores the relevant information under the corresponding CRM records thus ensuring that no customer communication data is lost and no lead remains untracked. The system helps sales teams improve efficiency through real-time member performance statistics, voice notes, call records and customer interaction rules.
The application of unified communications will be demonstrated by Bianor’s team at booth 910. We will be glad to meet you there and discuss more about the benefits our mobile technologies can bring to your enterprise.
MobiSDP Recognized, Again
Good news! Again! Our mobile development platform MobiSDP has been recently recognized again – this time with LISA Award. In fact two of Bianor solutions were nominated and awarded as top products – MobiSDP and MobiECO Sales Force but since latter is sitting on top of MobiSDP I can say that our mobile platform is the real winner.
LISA Award seeks to stimulate creative interaction among those engaged in software development and application on Long Island, and to give these activities a higher recognition. We are proud that Bianor’s solutions were honored together with solutions from other market leaders as CA, Northrop Grumman, etc. All the winners and more information about LISA can be found here.
